Shipping

STATE OF ESCAPE SHIP DOMESTICALLY (WITHIN AUSTRALIA) AND INTERNATIONALLY.

Free Shipping available between the 5th December and midnight 11th December 2016 AEST.

CHRISTMAS SHIPPING 2016

Within Australia: all orders must be placed prior to the 18th December to guarantee pre-Christmas delivery.

International: all orders must be placed prior to the 14th December to guarantee pre-Christmas delivery.

PLEASE NOTE THERE WILL BE NO DISPATCH BETWEEN THE 22ND DECEMBER AND THE 3RD JANUARY 2017 AS THE WAREHOUSE IS CLOSED.

WITHIN AUSTRALIA

Dispatch:
State of Escape uses the services of Startrack. All shipping is charged at a flat rate of 10 AUD per order within Australia. Please allow us 1-2 business days to dispatch (pick & pack) your order. Orders are processed and generally delivered within 1-2 business days (WA 2-3 business days). There can be the occasional courier delays which may slightly affect the delivery time frame. PLEASE NOTE DUE TO CHRISTMAS COURIER DELAYS OF AN EXTRA 1-2 DAYS ARE EXPECTED.

Tracking:
All orders require a signature on delivery, therefore please ensure your delivery address is attended during business hours. Business addresses are preferred. Once dispatched a unique tracking number will be provided by email.

INTERNATIONAL

Dispatch:
International orders are sent via DHL. All international orders are charged at a flat rate of 25 AUD. Please allow for 1-2 working days to dispatch (pick & pack) your order. Orders are processed and generally delivered within 3-5 business days via DHL. PLEASE NOTE DUE TO CHRISTMAS COURIER DELAYS OF AN EXTRA 1-2 DAYS ARE EXPECTED.

Duties and taxes:
All orders outside of Australia will be sent DDU (Delivery Duty Unpaid) basis, and duties and taxes may be payable upon arrival in your country. These charges are determined by your local customs authority and include;

1. The Sales Tax applied by your country for purchases from Australia; and
2. Duties charged for processing by your country.

We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. All Taxes and customs charges are the responsibility of the customer (not State of Escape) and are not included in the cost of the order or shipping charge. Payment of these is necessary to release your order from customs. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you.

Tracking:
DHL will only delivery to a physical address - NOT PO BOXES. All orders require a signature on delivery, therefore please ensure your delivery address is attended during business hours. Business addresses are preferred. Once dispatched a unique tracking number will be provided by email.