STATE OF ESCAPE SHIP DOMESTICALLY (WITHIN AUSTRALIA) AND INTERNATIONALLY.
State of Escape uses the services of Startrack. All shipping is charged at a flat rate of 10 AUD per order within Australia. Please allow us 1-2 business days to dispatch (pick & pack) your order. Orders are processed and generally delivered within 1-2 business days (WA 2-3 business days). There can be the occasional courier delays which may slightly affect the delivery time frame.
STATEOFESCAPE.COM now offers SMS notification regarding your delivery via Startrack Couriers. Please enter your mobile number at checkout to receive an SMS notification to advise of the impending delivery of your order. NB* On the rare occasion, due to any unforeseen circumstances, such as traffic delays, road works etc. this may impact a driver’s ability to deliver on time and hence vary from your automated SMS notification.
All orders require a signature on delivery, therefore please ensure your delivery address is attended during business hours. Business addresses are preferred. Once dispatched a unique tracking number will be provided by email.
International orders are sent via DHL. All international orders (excl. Japan) are charged at a flat rate of 25 AUD. Please allow for 1-2 working days to dispatch (pick & pack) your order. Orders are processed and generally delivered within 3-5 business days via DHL.
Duties and taxes:
All orders outside of Australia will be sent DDU (Delivery Duty Unpaid) basis, and duties and taxes may be payable upon arrival in your country. These charges are determined by your local customs authority and include;
1. The Sales Tax applied by your country for purchases from Australia; and
2. Duties charged for processing by your country.
We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. All Taxes and customs charges are the responsibility of the customer (not State of Escape) and are not included in the cost of the order or shipping charge. Payment of these is necessary to release your order from customs. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you.
In the event that import taxes and duties are not paid on arrival at the destination country and the shipment is refused by the receiver, State of Escape will request the freight carrier to return the goods. Upon receipt of the returned goods, the purchaser will receive a refund of the item/s less any return freight costs incurred by State of Escape.
DHL will only delivery to a physical address - NOT PO BOXES. All orders require a signature on delivery, therefore please ensure your delivery address is attended during business hours. Business addresses are preferred. Once dispatched a unique tracking number will be provided by email.
Please note: if your shipping country is not listed in the shipping section of the checkout please contact us directly regarding options and pricing: email@example.com