Shipping
We offer same day dispatch for orders placed prior to 11am AEST. Orders placed after this time will be dispatched next business day (except for pre-orders).
Australia
State of Escape offers free express shipping on all orders within Australia. All orders are shipped via Startrack Couriers on a premium express next day delivery service to all capital cities. Please note there can be the occasional transit delays which may affect the delivery time frame. Please contact care@stateofescape.com.au within 5 business days from when you receive your tracking if you have not received your parcel.
| Australia | Shipping Time | StarTrack Express |
| Capital cities, Metro areas | 1-2 business days | Free Shipping |
| Outer suburban, Rural | 2-3 business days | Free Shipping |
| WA | 2-3 business days | Free Shipping |
| NT | 2-3 business days | Free Shipping |
You will receive an email regarding your delivery with your tracking number upon dispatch. If you have queries regarding your delivery, please contact us with your tracking number. Additionally, you can track and trace your order here.
Unless otherwise selected, all deliveries with Startrack are required to be signed for at delivery or will be taken to the nearest Post Office with a notice left at your premises for collection.
Authority to leave WITHOUT signature via Startrack is available to select on their premium express shipping service.
For your peace of mind, the parcel will be left in a safe location at the front of your premises with no signature or contact with delivery driver required. Only select this option if you have a secure place for the driver to leave your parcel.
Please kindly note, State of Escape cannot be held liable for stolen, lost or missing parcels when selecting “Free Express Shipping (Authority to leave WITHOUT signature)” on your order.
International
All orders are shipped via DHL International, the global market leader in fast and safe worldwide delivery.
International customers can browse and shop on our website in their local currency by selecting their country from the dropdown menu in the main navigation. Reference the table below for shipping times and fees to your country.
| Country | Shipping (DHL Express) | Duty & Sales Tax | Shipping Cost |
| Belgium | 3-7 business days | Included | EUR 10 |
| Brazil | 6-16 business days | Not included – payable at checkout | BRL 120 |
| Canada | 3-7 business days | Duty included. Sales tax paid at checkout. | CAD 28 |
| Denmark | 3-7 business days | Included | DKK 70 |
| Egypt | 4-7 business days | Not included – optional payable at checkout | EGP 1000 |
| France | 3-7 business days | Included | EUR 10 |
| Germany | 3-7 business days | Included | EUR 10 |
| Greece | 3-7 business days | Included | EUR 10 |
| Hong Kong | 2-5 business days | Included | HKD 50 |
| Indonesia | 2-7 business days | Included | IDR 160 000 |
| Ireland | 3-7 business days | Included | EUR 10 |
| Italy | 3-7 business days | Included | EUR 10 |
| Japan | 3-5 business days | Included | Free |
| Korea (South) | 3-5 business days | Included | KRW 14 000 |
| Malaysia | 3-5 business days | Not included – optional payable at checkout | MYR 90 |
| Mexico | 4-7 business days | Included | MXN 400 |
| Netherlands | 3-7 business days | Included | EUR 10 |
| New Zealand | 2-4 business days | Included | NZD 20 |
| Norway | 3-7 business days | Included | NOK 100 |
| Poland | 4-7 business days | Included | PLN 55 |
| Singapore | 4-7 business days | Included | SGD 10 |
| Spain | 3-7 business days | Included | EUR 10 |
| Sweden | 3-7 business days | Included | SEK 100 |
| Switzerland | 3-7 business days | Included | CHF 10 |
| Taiwan | 4-7 business days | Included | TWD 350 |
| Thailand | 3-7 business days | Included | THB 350 |
| United Arab Emirates | 3-6 business days | Not included – optional payable at checkout | AED 70 |
| United Kingdom | 3-7 business days | Included | GBP 10 |
| United States | 2-5 business days | Included | Free |
| Rest of EU | 3-7 business days | Included | EUR 10 |
| Rest of World | 2-14 business days | Not included – optional payable at checkout | USD 20 |
If your country is not listed at checkout, or you have any questions about shipping, please get in touch with our care team here. We’re here to help.
Duties & Taxes
For orders shipping to Belgium, Denmark, France, Germany, Greece, Hong Kong, Indonesia, Ireland, Italy, Japan South Korea, Mexico, Netherlands, New Zealand, Norway, Poland, Singapore, Spain, Sweden, Switzerland, Taiwan, United Kingdom and United States, all prices shown are inclusive of import duties and taxes.
For all other countries, duties & taxes will be automatically calculated and displayed during checkout. Depending on the country, you will have the option to choose DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid).
Please note that if DDU is selected, you will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.
Tracking & Delivery
Once your order has been dispatched, you will receive email, including your tracking number. You can also track your order here. If you have any queries regarding your shipment, please contact us with your tracking details.
All deliveries must be signed for on arrival, unless otherwise arranged directly with DHL. Kindly note that DHL does not deliver to PO Boxes.
Important Information
State of Escape ships to Taiwan and South Korea. These destinations have additional customs clearance requirements:
Taiwan: DHL may contact you for your local Taiwanese ID number (for citizens), resident certificate number or passport number. A local phone number is essential.
South Korea: DHL will require your Personal Customs Clearance Code (PCCC) or date of birth, as well as a local phone number.
If DHL cannot obtain this information or clear your shipment through customs, your parcel will be returned. Once received, you’ll be refunded for the item(s) minus any return shipping fees incurred.
More Questions
Please feel free to reach out to our well informed and helpful teamat care@stateofescape.com.au to discuss any specific enquiries you have relating to your country and possibly affected delivery areas.